Shipping and Returns
SHIPPING
United Kingdom
We offer free delivery with all UK orders (including Northern Ireland, Channel Islands and the Isle of Man).
We aim to dispatch your order within 1 working day. Orders are shipped within 2 working days by Royal Mail.
We use an age-verified service with a Challenge 25 policy for knife purchases, so you may be asked to provide proof of age when you receive your order.
Other Delivery Duty Paid (DDP) Countries
We offer delivery to United States, France, Canada and Hong Kong SAR for £20/order, with all taxes and duties included. This means you will not have to pay any additional taxes, duties or customs charges to receive your order.
We aim to dispatch your order within 2 working days, and are shipped express (7-10 business days). Some territories within these countries may not be available, and due to the rapidly changing nature of customs regulations, we reserve the right to withdraw this offer at any time. We’re working hard to add more countries to our DDP list as soon as we can.
Ireland & Europe
We offer express shipping (3-5 business days) to the Republic of Ireland and other EU countries for a flat rate of £15. Please note that you may be charged for taxes and/or customs duties for your order, and it is your responsibility to pay these fees.
China and Rest of World
We offer express shipping (7-10 business days) to these countries for £20. Please note that you may be charged for taxes and/or customs duties for your order, and it is your responsibility to pay these fees.
Once your order is confirmed, you will receive a confirmation email with your tracking number. If you have any issues with delivery, please get in touch with us directly at orders@fragrantknives.com.
RETURNS
Returns Eligibility
We want you to love your purchase. If you are not entirely satisfied, you may return your item(s) in their original packaging within 30 days of receipt for a refund.
Initiating a Return
To start a return, please email us at info@fragrantknives.com within the 30-day window. Include your order number and the reason for your return. We will respond promptly with instructions and a return shipping label.
Please do not ship returns to our payment processor's address or any other address without prior authorization. Returns to our fulfillment center without prior authorization will not be refunded.
Return Shipping & Costs
Change of Mind: The customer is responsible for the cost of return shipping. After emailing us at orders@fragrantknives.com with your order number, we will generate a return shipping label to you, the cost deducted from your refund.
Faulty, Damaged, or Incorrect Item Received: If you receive a defective, damaged, or incorrect item, please contact us immediately. We will provide you a return shipping label at our expense, and will at our discretion either replace the item or issue a full refund. Please email info@fragrantknives.com with your order number and photos clearly showing the issue.
Refunds
Once your return is received and inspected, we will send you an email to notify you of its status. If approved, your refund will be processed to the original method of payment.
Please note: The cost of the original outbound shipping (for international orders) and the return shipping cost (for non-faulty returns) are non-refundable except in cases where your item proves defective, damaged or incorrect.
You can expect to receive your refund within 10 business days after we process it. The timing will depend on your card issuer's policies.
Warranty
We’re really proud of the products we offer, and work really hard to ensure that every item is in perfect condition. Our knives are made to last. So, we’re proud to offer a discretionary twelve month warranty on our knives and leather sheaths. If your knife or sheath proves defective within twelve months of reasonable use, just email us with your order number and evidence of the issue and we will send you a replacement. This warranty is at our discretion, and excludes normal wear and tear.