Returns and Refunds Policy

Returns Eligibility

We want you to love your purchase. If you are not entirely satisfied, you may return your item(s) in their original packaging within 30 days of receipt for a refund.

Initiating a Return

To start a return, please email us at info@fragrantknives.com within the 30-day window. Include your order number and the reason for your return. We will respond promptly with instructions and a return shipping label.

Please do not ship returns to our payment processor's address or any other address without prior authorization. Returns to our fulfillment center without prior authorization will not be refunded.

Return Shipping & Costs

Change of Mind: The customer is responsible for the cost of return shipping. After emailing us at orders@fragrantknives.com with your order number, we will generate a return shipping label to you, the cost deducted from your refund. 

Faulty, Damaged, or Incorrect Item Received: If you receive a defective, damaged, or incorrect item, please contact us immediately. We will provide you a return shipping label at our expense, and will at our discretion either replace the item or issue a full refund. Please email info@fragrantknives.com with your order number and photos clearly showing the issue.

Refunds

Once your return is received and inspected, we will send you an email to notify you of its status. If approved, your refund will be processed to the original method of payment.

Please note: The cost of the original outbound shipping (for international orders) and the return shipping cost (for non-faulty returns) are non-refundable except in cases where your item proves defective, damaged or incorrect. 

You can expect to receive your refund within 10 business days after we process it. The timing will depend on your card issuer's policies.

Warranty

We’re really proud of the products we offer, and work really hard to ensure that every item is in perfect condition. Our knives are made to last. So, we’re proud to offer a discretionary twelve month warranty on our knives and leather sheaths. If your knife or sheath proves defective within twelve months of reasonable use, just email us with your order number and evidence of the issue and we will send you a replacement. This warranty is at our discretion, and excludes normal wear and tear.